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Aug 17, 2021
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Cleaning Methods for Elo Touchscreens (COVID-19)
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Please review bulletin at https://www.elotouch.com/support/technical-support/cleaning
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Jan 22, 2020
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Dew / Condensation visible inside and outside of glass.
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Applies for non-bonded products only. If exposed to humidity in combination with temperature variations, product might show condensation on the glass (inside and outside). Inside condensation can be removed by: - Power on the product and set...
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Jan 22, 2020
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What does HWcode, HWxx mean?
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Hardware Code 01 (HW01 and other numbers) are a series of technical and mechanical improvements engineered for our product ranges. See example or search our website
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Jan 22, 2020
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What does the bonding process involve?
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Please review this document: Optical Bonding - Technical Description Review section on our website or search our website
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Jan 22, 2020
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Could Hatteland Technology take care of the long-term storage for a Customer?
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Hatteland Technology is open to negotiate at such request. Because of Costs, following considerations shall be done at least: - Product type. - Product value. - Number of units. - Contract to define such long-term storage. Please review this...
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Jan 22, 2020
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Which measures would be necessary for the periodical maintenance?
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Hatteland Technology's recommendation for Power-up a stored monitor is as follows: Power up sequence: - Apply current. - Check that the signal source selected is Analog RGB1 in the OSD menu. - Check that the brightness level on the LEDs and back...
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Jan 22, 2020
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Is it necessary to periodically maintain the monitors?
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It is highly recommended to periodically power up the monitors during extended storage times. Period: once a year.
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Jan 22, 2020
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What is the maximum storing duration for our monitors until they cannot be used any longer?
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Please review this document: Long Term Storage Recommendations
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Jan 22, 2020
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Dimming of backlight down to zero for Series X products
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When dimming backlight on the Hatteland Technology's Series X units to zero the GDC (Glass Display Control) buttons may become difficult to see in daylight. In general, the brightness of these buttons follow the brightness of the panel, however we...
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