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TECHNICAL SUPPORT & REPAIR

A strong support network

As part of our lifecycle management, we place a huge amount of emphasis on support and have built up a strong network to ensure that we can act fast when you most need us.
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Technical and repair

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Technical Support

 

Opening hours: 08:00 - 16:00 CET

+ 47 48 14 22 00

Send an e-mail

 


Repair

(CCTV/Networking/Computer)

Opening hours: 08:00 - 16:00 CET

+ 47 48 14 22 00

Send an e-mail



Repair

(Monitors)

Opening hours: 08:00 - 15:00 CET

+ 47 9482 0659

Send an e-mail



Technical Support

 

Opening hours: 08:00 - 12:00/13:00 - 17:00 CET

+ 46 10 205 16 70

Send an e-mail



Repair

 

Opening hours: 08:00 - 12:00/13:00 - 17:00 CET

+ 46 10 205 16 70

Send an e-mail

 


Technical Support

 

Opening hours: 09:00 - 17:00 CET

+ 358 20 70 00 860

Send an e-mail



Repair

 

Opening hours: 09:00 - 17:00 CET

+ 358 20 70 00 860

Send an e-mail

 


Technical Support

 

Opening hours: 9am – 4pm EST

+ 1 954-316-6281

Send an e-mail



Repair

 

Opening hours: 9am – 4pm EST

+ 1 954-316-6281

Send an e-mail

 
Parts_icon

Spare-Parts and Repair

As part of our lifecycle management we place a huge amount of emphasis on support and have built up a strong network to ensure that we can act fast when you most need us. We provide depot-level repair at all of our global service partner locations and our fully qualified and experienced customer support staff and engineers can be onboard quickly.

SPARE PART REQUEST
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Worldwide Service Partners

As part of our lifecycle management we place a huge amount of emphasis on support and have built up a strong network to ensure that we can act fast when you most need us. We provide depot-level repair at all of our global service partner locations and our fully qualified and experienced customer support staff and engineers can be onboard quickly.

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Archive

Frequently Asked Questions

Cleaning Methods for Elo Touchscreens (COVID-19)

Please review bulletin at
https://www.elotouch.com/support/technical-support/cleaning

 

Posted on Aug 17, 2021
Dew / Condensation visible inside and outside of glass.

Applies for non-bonded products only. If exposed to humidity in combination with temperature variations, product might show condensation on the glass (inside and outside).

Inside condensation can be removed by:

  • Power on the product and set brightness to 100%. During minutes, the internal temperature rise will remove condensation.

Posted on Jan 22, 2020
What does HWcode, HWxx mean?

Hardware Code 01 (HW01 and other numbers) are a series of technical and mechanical improvements engineered for our product ranges.

See example or search our website

Posted on Jan 22, 2020
What does the bonding process involve?

Please review this document:

Optical Bonding - Technical Description

or

this section on our website or search our website.

Updated on October 29th, 2024
Could Hatteland Technology take care of the long-term storage for a Customer?
Hatteland Technology is open to negotiate at such request. Because of Costs, following considerations shall be done at least:

  • Product type.
  • Product value.
  • Number of units.
  • Contract to define such long-term storage.

Please review this document:

Long Term Storage Recommendations

Posted on Jan 22, 2020
Which measures would be necessary for the periodical maintenance?
Hatteland Technology's recommendation for Power-up a stored monitor is as follows:

Power up sequence:
  1. Apply current.
  1. Check that the signal source selected is Analog RGB1 in the OSD menu.
  2. Check that the brightness level on the LEDs and back light can be adjusted using the "+" and "-" buttons, or using the potentiometer if this is installed.
  3. Press both hot keys and verify that they are "no function".
  4. Monitor shall run for 2 hours, minimum. Apply any kind of picture.
  5. Turn off the display by pressing the Menu button for about six seconds.
  6. Check that the LEDs are turning one by one for a full circular rotation before the video source menu is displayed.
  7. Once the menu is displayed, all 8 LEDs shall glow red.


Hatteland Technology recommends to track such power up by document/checklist.

Posted on Jan 22, 2020
Is it necessary to periodically maintain the monitors?

It is highly recommended to periodically power up the monitors during extended storage times. Period: once a year.

Posted on Jan 22, 2020
What is the maximum storing duration for our monitors until they cannot be used any longer?

Please review this document:

Long Term Storage Recommendations

Posted on Jan 22, 2020
Dimming of backlight down to zero for Series X products

When dimming backlight on the Hatteland Technology's Series X units to zero the GDC (Glass Display Control) buttons may become difficult to see in daylight.


In general, the brightness of these buttons follow the brightness of the panel, however we are now setting the minimum brightness of these buttons to GMB 0x04 from factory. It might still be hard to see in daylight but a higher value may be disruptive at night.

Nevertheless, customers can also set their own brightness value, please review this "Service Memo" document for procedure and more information: Service Memo: 9 Sep 2016

Posted on Jan 22, 2020
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Support Request form

Please complete the form below. Submissions will be responded to within two business days.

 

 

Enabling sustainable solutions

Remote support trough TeamViewer

The remote function is done with the application TeamViewer.

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TeamViewer