As part of our lifecycle management, we place a huge amount of emphasis on support and have built up a strong network to ensure that we can act fast when you most need us.
As part of our lifecycle management we place a huge amount of emphasis on support and have built up a strong network to ensure that we can act fast when you most need us. We provide depot-level repair at all of our global service partner locations and our fully qualified and experienced customer support staff and engineers can be onboard quickly.
As part of our lifecycle management we place a huge amount of emphasis on support and have built up a strong network to ensure that we can act fast when you most need us. We provide depot-level repair at all of our global service partner locations and our fully qualified and experienced customer support staff and engineers can be onboard quickly.
Archive
Cleaning Methods for Elo Touchscreens (COVID-19)Please review bulletin at
https://www.elotouch.com/support/technical-support/cleaning
Posted on Aug 17, 2021
Dew / Condensation visible inside and outside of glass.
on Jan 22, 2020
What does HWcode, HWxx mean?Hardware Code 01 (HW01 and other numbers) are a series of technical and mechanical improvements engineered for our product ranges.
See example or search our website
What does the bonding process involve?Please review this document:
Optical Bonding - Technical Description
Review section on our website or search our website
on Jan 22, 2020
Could Hatteland Technology take care of the long-term storage for a Customer?
Please review this document:
Long Term Storage Recommendations
Which measures would be necessary for the periodical maintenance?
Hatteland Technology recommends to track such power up by document/checklist.
Is it necessary to periodically maintain the monitors?It is highly recommended to periodically power up the monitors during extended storage times. Period: once a year.
What is the maximum storing duration for our monitors until they cannot be used any longer? Dimming of backlight down to zero for Series X productsWhen dimming backlight on the Hatteland Technology's Series X units to zero the GDC (Glass Display Control) buttons may become difficult to see in daylight.
In general, the brightness of these buttons follow the brightness of the panel, however we are now setting the minimum brightness of these buttons to GMB 0x04 from factory. It might still be hard to see in daylight but a higher value may be disruptive at night.
Nevertheless, customers can also set their own brightness value, please review this "Service Memo" document for procedure and more information: Service Memo: 9 Sep 2016
on Jan 22, 2020
The remote function is done with the application TeamViewer.
