Product Notifications

Service Memo Notification

Public | Finalized Published: 24 August 2009 - Reference: 26_2010_SM

Keypad locked in reprogramming sequence

The keypad for Series 1 range of display units has a built-in hotkey (holding the "+" button active for at least 5 seconds, while powering the unit) to let the keypad reprogram itself (the keypad features a micro controller which uses its own firmware).

But if there is no new firmware prepared to be loaded into the keypad, it will be locked in the reprogramming sequence and clear its own memory. This is indicated by 4 green LEDs turned on in a cross indefinitely. Please see below for solution on how to solve this behaviour.

In rare cases, we have seen units with this failure for no good reason, the immediate solution is the same for these (root cause analysis ongoing).
JH 15T17 yyD-yyyy
JH 19T14 yyD-yyyy
JH 20T17 yyD-yyyy
JH 22T11 yyD-yyyy
JH 23T14 yyD-yyyy
JH 27T11 yyD-yyyy

JH 15T17 yyD-yyyy

Solution:

1. Contact our helpdesk department. Make sure to write down the typenumber, serial number (located in rear of the unit) and firmware version (via the OSD menu) of the unit.

2. Hatteland Display will provide instructions and binary files for updating the keypad firmware.

3. If the upgrade was unsuccessful, the keypad needs to be sent to our factory for investigation.
Get RMA number here.

Contact:

For further enquiries regarding this Service Memo Notification, please contact Support at Hatteland Technology AS.

Attachments:

Keypad on Series 1 (22.8kb)
jh19t14mmd_04.jpg Reprogramming status (22.3kb)
reprogramming_status.jpg

Matching products online:

JH 15T17 MMD-yyy-Ayyy
JH 15T17 MMD-yyy-Ayyy (HW00)
JH 19T14 MMD-Mxy-Syyy
JH 19T14 MMD-Mxy-Syyy (HW00)
JH 19T14 MMD-yyy-Ayyy
JH 19T14 MMD-yyy-Ayyy (HW00)
JH 20T17 MMD-yyy-Ayyy
JH 20T17 MMD-yyy-Ayyy (HW00)
JH 22T11 MMD-yyy-Ayyy
JH 23T14 MMD-yyy-Ayyy
JH 27T11 MMD-yyy-Ayyy

Implemented by:

________________________________

Leif Grindheim
VP Production and Service
Hatteland Technology AS

Read and Understood by:

________________________________

(Your name)
(Your company)

Last revised: 27 August 2024