Product Notifications

Service Memo Notification

Public | Finalized Published: 24 August 2010 - Reference: 27_2010_SM

Unexpected shut down

We have identified rare cases of the Series 1 range of display units failing very short time after power on (less than 5h).

If the unit is operating as normal after 5 hours, then there is no indication that the unit will fail at a later stage of its lifetime (normal failure rates should be expected).
JH 15T17 xxD-xxxx
JH 19T14 xxD-xxxx
JH 20T17 xxD-xxxx
JH 22T11 xxD-xxxx
JH 23T14 xxD-xxxx
JH 27T11 xxD-xxxx

Notice: Customized models are ALSO affected by this Service Memo.

JH 15T17 xxD-xxxx

Description / Sympton(s):

- The unit shuts down and stays in "off" status (all LED's turns red).
- The unit does not respond to any keypad buttons and can not be turned on.
- The incident can happen after some minutes or hours after power on.

Solution:

Contact our service department to receive an RMA number. The unit needs to be returned to our factory for upgrade.

Contact:

For further enquiries regarding this Service Memo Notification, please contact Support at Hatteland Technology AS.

Attachments:

Keypad on Series 1 (22.8kb)
jh19t14mmd_04.jpg OFF status (22.6kb)
error_status.jpg

Matching products online:

JH 15T17 MMD-xxx-Axxx
JH 15T17 MMD-xxx-Axxx (HW00)
JH 19T14 MMD-Mxx-Sxxx
JH 19T14 MMD-Mxx-Sxxx (HW00)
JH 19T14 MMD-xxx-Axxx
JH 19T14 MMD-xxx-Axxx (HW00)
JH 20T17 MMD-xxx-Axxx
JH 20T17 MMD-xxx-Axxx (HW00)
JH 22T11 MMD-xxx-Axxx
JH 23T14 MMD-xxx-Axxx
JH 27T11 MMD-xxx-Axxx

Implemented by:

________________________________

Leif Grindheim
VP Production and Service
Hatteland Technology AS

Read and Understood by:

________________________________

(Your name)
(Your company)

Last revised: 22 April 2024