Product Notifications

Service Memo Notification

Public | Finalized Published: 2 February 2011 - Reference: 03_2011_SM

HT C01 DVI-I connector bracket

Hatteland Display have noticed increased returns of units to our service department with damaged DVI connectors. This is caused by forces from the DVI cable to the chassis and VGA/DVI connector inside the unit. When these forces are to high the DVI connector might eventually disconnect from the connector stack inside the unit resulting in loss of signal and/or flickering picture. This issue has been fixed by implementing an enforcing solution for the connector area.
HT C01 xxx-Xxxx

Notice: Customized models are ALSO affected by this Service Memo.

HT C01 xxx-Xxxx

Manufacturing period:

Units manufactured since launch (2009) and throughout 2010.

Description / Sympton(s):

- Enforced chassis part around the connectors, to improve strength on the DVI connector
- Does not affect the functionality if the cables are secured or the DVI-I output is not in use
- Make sure to keep mechanical forces from installed DVI cables as small as possible, using proper cable retaining solutions. (also when it is enforced)
- The enforced solution can easily be mounted in field, without opening the chassis. Contact our service department for further details

Contact:

For further enquiries regarding this Service Memo Notification, please contact Support at Hatteland Technology AS.

Attachments:

Enforcing bracket (114.9kb)
htc01_dvi_bracket.jpg Without enforcing bracket (117.3kb)
htc01_without_dvi_i_bracket.jpg

Matching products online:

HT C01 STx-xxxx

Implemented by:

________________________________

Frode Grindheim
VP Products
Hatteland Technology AS

Read and Understood by:

________________________________

(Your name)
(Your company)

Last revised: 23 April 2024